FAQ

To answer any questions or queires you may have, I have written a list of frequestly asked questions, to which I have provided answers and solutions to each. If you have any questions or are experiencing any issues which have not been mensioned or answered below, please feel free to contact me directly by the contact form on this page.

01
How do I place an order?



If you would like to buy an item on the website, please fill out the contact form on this page. In the "subject" field, please enter the item number, which is stated on the items listing. If you are unsure of the item number, please provide the designer, style name, colour and size of the item you wish to purchase. 

 

If have tried to press the "please contact to purchase" button on the items listing and are wondering why nothing has happened, I had to disable this function because the payment options were not available for residents outside of the United Kingdom, and this was providing some confusion. My appologise.

 

All payments are made with PayPal

 

The following is how the total price is calculated via the payment option you perfer to use

 

  • PayPal (Friends and family option)

Website item price + Delivery cost = Total price

 

  • PayPal (Invoice)

Website item price + Delivery cost + 4% (invoice fee) = Total price

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02
How will my item be delivered?



Your item will be sent and delivered by Royal Mail. I always send via the fastest and securist way possible. The delivery service provides insurance of the items costs, incase of any damages, incase the item is lost, and incase the item is not delivered on time. For UK residents the item will be sent via Royal Mail Recorded Delivery (if the cost is under £50 GBP) or via Royal Mail Special Delivery (if the cost is betwen £51-500 GBP). For residents outside of the UK, the item will be sent via Royal Mail International Tracked & Signed. If your country is not a destination that Royal Mail delivers too, I will seek an alternative delivery company at your request. 

03
How much are the delivery costs?



Delivery costs for all UK residents are free and are included in the website price. For residents outside the UK there will be an addition delivery cost. This price varies based on location and the weight, size and value of the product. To see an estimated list of delivery costs, please click the button below.

04
Are returns & refunds available?



Returns and refunds are accepted if the terms are forfilled. If any of the terms are not forfilled, a return and refund will not be accepted. The return and refund period is 14 days. This starts from the sale date which is present on the reciept. To see the full returns and refunds policy please click the botton below.

05
I am unsure of my size, which size should I purchase?



Sizing for shoes and boots vary between designers, styles and materials. I would highly reccomend trying the exact style in the designers official store before purchasing from the reedfashion website. Designer shoes and boots are naturally designed for narrow feet. If you have wider feet you may need to take a half or full size up. Taking these steps before purchasing from the website will help you with a successful and happy purchase. If you have taken all these steps and the shoes or boots still do not fit please see the returns and refunds page. Please see the shoe size conversion chart below for sizing help.

06
What are the difference's between the items seen on eBay and on the website?



All the items shown on the website and eBay listings are the exact same. The only differences between the two are;

1.) The website provides free postage costs to the UK and reduced postal rates to countries outside of the UK compaired to the eBay postal prices which are a much higher cost and are added ontop of the final sale price.

2.) The website also provides a 14 day return policy, whilst the ebay listings provide no return policy.

3.) eBay incurrs fees of 10% of the sale price + 10% of the postal costs + 4% of the paypal transaction. The website incurrs no fees if paid via PayPal "friends and family option" or a 4% addition cost to the total price if paid via PayPal invoice.

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